Delivery & Returns

PRE- ORDERS

EACH PRE-ORDER ITEM HAS A DIFFERENT DELIVERY DATE. PLEASE MAKE SURE YOU THOROUGHLY READ THE PRODUCT DESCRIPTION , BEFORE PLACING THE ORDER.

PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER.

ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE. ORDERS CAN TAKE UP TO 3 BUSINESS DAYS TO PROCESS STARTING ON THE RELEASE DATE, OR THE FIRST BUSINESS DAY AFTER THE RELEASE DATE IF DATE ADVERTISED IS A HOLIDAY, WEEKEND, ETC.

ORDERS WITH MULTIPLE ITEMS INCLUDING A PRE-ORDER VARIANT WILL NOT BE PARTIALLY FULFILLED, AND WILL SHIP AT THE TIME THE PRE-ORDER IS READY TO BE FULFILLED.

PRE-ORDERED ITEMS WILL BE SENT USING NORMAL SHIPPING RATES.

ORDER PROCESSING TIMES

ORDERS TYPICALLY TAKE  5-7 DAYS. TO PROCESS BEFORE THEY ARE SHIPPED, IF THE VARIANTS ARE AVAILABLE AND NOT ON PRE-ORDER(HOLIDAYS & WEEKENDS ARE EXCLUDED. PLEASE KEEP THIS IN MIND BEFORE ORDERING. PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR ORDERS TO PROCESS DURING THE HOLIDAY SEASON.

SHIPPING

ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS.

ORDERS TYPICALLY TAKE 5-7  BUSINESS DAYS TO ARRIVE- INCLEMENT WEATHER, DISTANCE FROM SENDER, OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES MAY MAKE THIS TIME LONGER. ONCE YOU HAVE YOUR TRACKING PLEASE CONTACT USPS WITH ANY ISSUES WITH DELIVERY TIMES.

ONLY SOME ORDERS ARE APPLICABLE FOR EXPRESS SHIPPING.

IF YOU SUSPECT YOUR ITEM HAS BEEN MISDELIVERED OR LOST- PLEASE PUT IN A CLAIM WITH USPS BEFORE SENDING AN EMAIL TO SALES@ASHFORDE.US. WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.

INTERNATIONAL SHIPPING

INTERNATIONAL ORDERS ARE SENT OUT VIA USPS AND/OR DHL. SHIPPING TIMES DEPEND ON FINAL DESTINATION COUNTRY.

WE TRY OUR BEST TO MAKE SURE DUTIES ON OUR PRODUCTS REMAIN LOW- BUT IF YOU ARE AN INTERNATIONAL BUYER, SOME DUTIES MAY APPLY.

RETURNS

BECAUSE EVERY ITEM IS MADE TO ORDER, WE CURRENTLY CANNOT ACCEPT RETURNS. IT IS VERY IMPORTANT THAT YOU REFER TO SIZING CHARTS PROVIDED TO BE SURE YOUR DESIRED GARMENT WILL FIT YOU CORRECTLY.